FAQs
Welcome to the NERIDA Frequently Asked Questions! Here are answers to some of the questions we get asked the most.
📦 How long does shipping take?
We process orders within 1–3 business days, and standard shipping usually takes 5–10 business days depending on your location.
🚚 Do you offer free shipping?
Yes! We offer free standard shipping on eligible orders. Check your cart at checkout to see if your order qualifies.
🔄 What is your return policy?
We accept returns within 30 days of delivery, with free return shipping and no restocking fees. Final sale items are not eligible for return.
📬 How do I start a return?
Contact us via email at neridasho@gmail.com or phone at +1 (234) 667-9907 with your order number. We’ll guide you through the return process and send a prepaid return label.
🔍 How can I track my order?
After shipping, you’ll get a confirmation email. If you want an update, just contact us with your order number and name, and we’ll provide your order status.
💳 What payment methods do you accept?
We accept all major credit/debit cards and secure online payments through trusted gateways.
📞 How can I contact customer service?
Email us at neridasho@gmail.com or call +1 (234) 667-9907. Our team is happy to assist you!
❓ Do you ship internationally?
Currently, we only ship within the United States.
Can’t find your question here? Reach out anytime — we’re here to help!
NERIDA — Style made simple.